MAUPAU, we aim to process and deliver your orders safely and efficiently.

1. Order Processing

Orders are normally processed after successful payment confirmation.

Recommended wording:

Orders are generally processed within 1–3 business days after order confirmation.

Processing may take longer during:

  • Sale periods
  • Product launches
  • Festivals
  • Public holidays
  • High-volume promotional campaigns

2. Delivery Time

Once your order has been dispatched, estimated delivery time may vary depending on your location.

Recommended:

  • Metro/major cities: 3–5 business days
  • Other locations: 5–7 business days
  • Remote areas: 7–10 business days

These are estimated timelines and not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.

You may also offer:

Free shipping on orders above ₹[AMOUNT].

If you use a free-shipping threshold, clearly mention the exact amount on your website and checkout.

4. Order Tracking

After dispatch, customers may receive tracking information through:

  • Email
  • SMS
  • WhatsApp
  • Customer account

Tracking information may take some time to become active after shipment.

5. Incorrect Address

Customers are responsible for providing accurate delivery information.

Please carefully check:

  • Name
  • House/Flat number
  • Street
  • City
  • State
  • PIN code
  • Mobile number

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.

6. Delayed Delivery

Delivery may be delayed because of:

  • Weather conditions
  • Courier operational issues
  • Transportation delays
  • Festivals
  • Public holidays
  • High order volumes
  • Remote locations
  • Incorrect address
  • Natural disasters
  • Other circumstances outside our control

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Damaged Package

If your package appears visibly damaged at the time of delivery, we recommend:

  1. Taking photographs/videos of the package.
  2. Recording the condition of the packaging.
  3. Contacting MAUPAU customer support immediately.
  4. Providing your order number and supporting photographs/videos.

This information may be required for investigation with the courier partner.

8. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable or unreachable, the courier partner may attempt re-delivery.

Multiple failed attempts may result in the package being returned to MAUPAU.

9. International Shipping

If MAUPAU offers international shipping, applicable:

  • Customs duties
  • Import taxes
  • Local taxes
  • Clearance charges

may be payable by the customer unless specifically stated otherwise.

10. Contact

For shipping-related questions: