MAUPAU, we respect your privacy and are committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit or make a purchase through our website.

This policy is intended for the MAUPAU e-commerce website and should be updated to reflect the actual services and third-party tools used on your store. Indian privacy policies commonly explain the categories of personal information collected, purposes of use, sharing with service providers, security, cookies, and customer rights.

1. Information We Collect

When you visit or use our website, we may collect information that you provide directly to us.

Personal Information

This may include:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • City and state
  • PIN/ZIP code
  • Account information
  • Order details
  • Product preferences
  • Reviews and feedback
  • Information provided through contact forms
  • Customer-support communications

We only request information that is reasonably necessary for providing our services and processing your orders.

2. Information Collected During Orders

When you place an order with MAUPAU, we may collect information such as:

  • Customer name
  • Contact number
  • Email address
  • Billing address
  • Shipping address
  • Products purchased
  • Order value
  • Payment status
  • Order date and time
  • Delivery information
  • Return or refund information

This information is used to process, fulfil and support your order.

3. Payment Information

Payments may be processed through authorized third-party payment gateways.

Depending on the payment method, the payment provider may collect information such as:

  • Card information
  • UPI details
  • Bank-related information
  • Payment identifiers
  • Transaction information

MAUPAU does not intentionally store complete credit/debit card information on its own servers when payment processing is handled by a third-party payment provider.

Your payment information is processed according to the payment provider's applicable terms and privacy practices.

4. How We Use Your Information

We may use your information to:

  • Process your orders
  • Confirm purchases
  • Arrange product delivery
  • Provide order tracking
  • Process returns and refunds
  • Respond to enquiries
  • Provide customer support
  • Manage your account
  • Verify transactions
  • Prevent fraud
  • Improve our website
  • Improve our products and services
  • Understand customer preferences
  • Send important order-related communications
  • Send promotional communications where permitted
  • Maintain website security
  • Comply with applicable laws and legal obligations

5. Cookies

Our website may use cookies and similar technologies.

Cookies may help us:

  • Remember your shopping cart
  • Keep you signed in
  • Remember preferences
  • Improve website functionality
  • Understand website traffic
  • Analyze customer behaviour
  • Improve the shopping experience
  • Measure marketing performance

You can manage cookies through your browser settings. Disabling certain cookies may affect some features of the website.

6. Website Analytics

We may use analytics tools to understand how visitors use our website.

Analytics information may include:

  • Pages visited
  • Products viewed
  • Device type
  • Browser type
  • Approximate location
  • Time spent on pages
  • Traffic source
  • Website interactions

Only analytics services actually used on your website should be listed here.

7. Marketing Communications

With your consent where required, MAUPAU may send promotional communications about:

  • New products
  • New collections
  • Offers
  • Discounts
  • Sales
  • Special launches
  • Brand updates

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

Order confirmations, shipping notifications and other necessary transactional communications may still be sent.

8. Sharing Your Information

We do not sell your personal information as a product.

We may share necessary information with trusted service providers who help us operate our business, including:

  • Payment gateways
  • Courier and shipping companies
  • Logistics providers
  • Website hosting providers
  • E-commerce service providers
  • Analytics providers
  • Email service providers
  • Customer-support services
  • Fraud-prevention providers
  • IT and security providers

Information shared with these providers should be limited to what is reasonably necessary for the service they provide.