MAUPAU understands that customers may occasionally need to cancel an order.

1. Cancellation Before Processing

Recommended policy:

Customers may request cancellation within 2 hours of placing an order, provided the order has not already been processed or dispatched.

Change the time period according to your actual business process.

2. How to Cancel

To request cancellation, contact us as soon as possible with:

  • Order number
  • Customer name
  • Registered email/mobile number
  • Cancellation request

You can contact us through:

Email: [YOUR EMAIL]
WhatsApp: [YOUR WHATSAPP NUMBER]

3. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, customers may need to receive the product and follow the applicable Returns & Refund Policy.

4. Cancellation by MAUPAU

MAUPAU may cancel an order in certain circumstances, including:

  • Product unavailable
  • Incorrect product pricing
  • Technical error
  • Payment failure
  • Suspicious/fraudulent activity
  • Incorrect customer information
  • Delivery unavailable to the provided location
  • Violation of applicable terms

If MAUPAU cancels a prepaid order, the applicable refund will be processed through the appropriate payment method.

5. Refund After Cancellation

If cancellation is successfully approved for a prepaid order, the refund will generally be initiated within:

[3–7 BUSINESS DAYS]

The customer's bank/payment provider may require additional time to reflect the amount.

6. COD Cancellation

For COD orders, cancellation before dispatch may generally be processed without a payment refund because payment has not yet been collected.

Repeated cancellation or refusal of COD orders may affect future COD availability.

7. Refusal at Delivery

Customers are encouraged not to refuse a package without first contacting MAUPAU.

A refused package may be treated as a return-to-origin shipment and may be subject to applicable return, shipping or handling conditions.

8. Customized Products

Customized, personalized or made-to-order products may not be cancellable once production has started.

Any cancellation restrictions will be displayed before purchase wherever applicable.

MAUPAU CUSTOMER SUPPORT

You can put this at the bottom of all four policy pages:

Need Help?

Our customer support team is here to assist you with orders, shipping, returns and other questions.

MAUPAU
📧 Email: [YOUR EMAIL]
📞 Phone: [YOUR PHONE]
💬 WhatsApp: [YOUR WHATSAPP]
📍 Address: [YOUR BUSINESS ADDRESS]

Customer Support Hours:
Monday – Saturday
[10:00 AM – 7:00 PM IST]