We want you to be satisfied with your MAUPAU purchase. If you receive an eligible product that does not meet the applicable return conditions, you may request a return in accordance with this policy.

1. Return Window

Recommended policy:

Return requests must be submitted within 7 days of delivery.

You should change this to your actual return period.

Requests submitted after the applicable return period may not be accepted.

2. Eligibility for Return

To be eligible for a return, the product should generally be:

  • Unused
  • Unwashed
  • Unworn
  • Undamaged
  • In original condition
  • With original tags attached
  • With original packaging where applicable
  • Accompanied by the order details/invoice

Products showing signs of use may be rejected after inspection.

3. Non-Returnable Products

Certain products may be non-returnable because of their nature.

These may include:

  • Customized products
  • Personalized products
  • Made-to-order products
  • Products specifically marked as non-returnable
  • Products damaged after delivery due to customer use
  • Products without required tags
  • Products that have been washed or worn

Clearly display any product-specific non-returnable status on the product page before purchase.

4. Wrong Product Received

If you receive a product different from what you ordered, contact us as soon as possible.

Please provide:

  • Order number
  • Product photographs
  • Package photographs
  • Shipping label photograph
  • Description of the issue

After verification, MAUPAU may arrange a replacement, return or other appropriate resolution.

5. Damaged or Defective Product

If the product arrives damaged or has a manufacturing defect, please contact us within [24/48 HOURS] of delivery.

Provide clear photographs/videos showing:

  • Product
  • Defect
  • Packaging
  • Shipping label
  • Order information

Our team will review the claim.

6. Return Request Process

To request a return:

Step 1: Contact MAUPAU customer support.

Step 2: Provide your order number.

Step 3: Explain the reason for the return.

Step 4: Provide photographs/videos if requested.

Step 5: Wait for return approval.

Step 6: Pack the product securely.

Step 7: Hand over the package to the authorized pickup courier or self-ship it if instructed.

Do not send a product back without receiving return instructions.

7. Return Inspection

After receiving the returned product, our team may inspect it to verify:

  • Product condition
  • Tags
  • Packaging
  • Signs of wear
  • Washing
  • Damage
  • Product authenticity
  • Order details

A return is not automatically approved simply because a request has been submitted.

8. Return Shipping Charges

Recommended option:

For defective, damaged or incorrect products caused by MAUPAU, return shipping may be arranged at no additional cost to the customer.

For other eligible returns, [RETURN SHIPPING CHARGE / CUSTOMER-PAYS-RETURN-SHIPPING] may apply.

Replace this section with your actual policy.

9. Refund Processing

Once the return is approved, the refund will be initiated according to the applicable payment method.

Recommended wording:

Refunds are generally processed within 5–7 business days after return approval.

The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

10. Original Shipping Charges

Original shipping charges may be:

[REFUNDABLE / NON-REFUNDABLE]

depending on the circumstances of the return.

11. COD Orders

For Cash on Delivery orders, refunds cannot normally be handed over in cash.

Eligible refunds may be processed through:

  • Bank transfer
  • UPI
  • Store credit
  • Other supported refund methods

subject to verification and applicable procedures.

12. Exchange

If MAUPAU provides exchanges, an eligible product may be exchanged subject to:

  • Product availability
  • Size availability
  • Return eligibility
  • Product condition

If the requested replacement is unavailable, another resolution may be offered.